Return Policy

  • Supply Smart will respond in most cases, within 24-hours, to all RGA (Return Goods Authorization) requests. An RGA number (or reason for decline) and instructions will be faxed or emailed to the customer.
  • Return transportation must be prepaid by the customer with freight carrier designated unless alternative shipping is authorized in advance as part of the RGA issued by Supply Smart.
  • Any shipment sent collect will be rejected and returned at the customer’s expense.
  • Freight will be credited on defective merchandise or on orders caused by or resulting from shipping errors on our part.
  • Credits will be issued at invoiced cost when accompanied by that Invoice or Purchase Order number, otherwise, the prevailing price will represent the credited amount due.
  • Any RGA may be subject to a 20% restocking charge.
  • We will not accept returns on any merchandise over one year from the date of the initial sale. Also, all RGA’s expire 30-days after the date of issue, and credit must be taken within one year of receipt.